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FAQs

I don't want people to know i'm getting a package from The Happy V. How will my package arrive?

We completely understand! Your package will arrive in a nondescript brown cardboard box with a postage label. The Happy V will not be identified anywhere on this package. Emotional safety is as important as postal and after all, it's what is inside that counts!

I like to keep my spending private. Will The Happy V show up on my bank statement?

Absolutely not. Any purchases you make through this website will be identified on your bank statement as 'Vieno Pty Ltd'.

How long will my order take to arrive?

We aim to dispatch orders within 3-5 working days depending on your location. All orders will be sent via Australia Post.

Why should I sign up to your newsletter?

We want to make life easy for you by landing all our updates, news, promotional offers, opportunities straight into your mailbox. Whether you follow us on social media, are a regular visitor to our website or simply time pour, our newsletter will combine all our highlights in one easy click! The best bit, bonus offers will be emailed to new subscribers for purchases at our online shop!

Can I return or exchange an item?

Due to the intimate nature of many of the products we sell at The Happy V, we are not able to accept the return of any product if you have changed your mind or the product has been used in any way and is not in the same condition you received it in.

Please contact if you have any concerns about the product you have purchased or if the product is faulty and we will make the appropriate arrangements.

If you have any questions of course, please contact us at hello@thehappyv.com.au.

Where do you ship to?

Currently, we only ship within Australia.

How can I contact someone at The Happy V?

As we are an online business the best way to reach us is through our email address hello@thehappyv.com.au. Once we hear from you we will get back to you as soon as we can.

How can I contribute my story, some great resources i've found which someone else might find useful or just ask a question about the site?

We would love to hear from you! Please send us an email at hello@thehappyv.com.au or contact us through social media.